Support
Need assistance with your Kiru journey? Whether you're having trouble connecting a sensor or have a question about your Pro subscription, we aim to respond within 24 hours.
Having trouble finding your indoor trainer or heart rate monitor? Ensure Bluetooth is enabled on your device, flight mode is off, and the sensor isn't currently paired with another app or running low on battery.
You can manage or cancel your Kiru Pro subscription at any time via your App Store Account Settings. Your subscription is shared across Kiru Ride and Kiru Row.
To adjust wheel circumference for more accurate distance tracking on Kiru Ride, head to Settings within the app. Kiru Row calibrates automatically via your SmartRow or WaterRower connection.
Kiru Row connects to SmartRow via Bluetooth Low Energy. Ensure your SmartRow Pulley is powered on and within range before opening the app. If the connection drops, force-quit and reopen Kiru Row.
Have a promo code for Kiru Pro? Tap the restore or redeem button on the Kiru Pro screen within the app, or redeem directly via your App Store account settings.
If you couldn't find your answer above, get in touch. We aim to respond to all mindful riders and rowers within 24 hours.
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